Refund policy
At Dadi Naturals, we carefully pack every order before dispatch. However, if your order arrives damaged or the product has leaked during delivery, we’re here to help.
7-Day Return & Refund Policy
You may request a return or replacement within 7 days of receiving your order if:
- The bottle is broken or damaged during delivery.
- The product has leaked or spilled during transit.
- You received a damaged or defective product.
- You received the wrong product.
To be eligible, please contact us within 7 days of delivery and provide clear photos or a short video showing the condition of the package and product.
How to Request a Return or Refund
Please contact us with:
- Your order number
- A description of the issue
- Clear photos or video of the damaged/leaked product and packaging
Our team will review your request and, once approved, we will arrange an appropriate replacement or refund.
Important
For hygiene and product-safety reasons, we do not accept returns of opened or used hair oil unless the product arrived damaged, leaked, or defective.
Products that have been used, opened, or damaged after delivery due to customer handling are not eligible for return or refund.
Refunds
If your refund is approved, the refund will be processed through the applicable payment method. Processing time may vary depending on the payment provider.
Non-Returnable Situations
Returns or refunds are generally not accepted for:
- Change of mind
- Incorrect product selection
- Products that have been opened or used
- Damage caused after delivery
- Requests made more than 7 days after delivery
Contact Us
For return or refund assistance, please contact us through our Contact Us page and include your order number and supporting photos/videos.
Dadi Naturals reserves the right to review each return or refund request individually.